Shipping

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays, and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product.
  • Product’s availability with the Seller
  • The destination to which you want the order shipped and the location of the Seller.

Within the AMC (Aizawl Municipal Area) any order placed before 2:00 PM will be delivered the same day, and depending on the destination, the maximum delivery time may be 7 days. However, the customer will be informed of this expected delivery time.

What Happens if my order is delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Are there any hidden costs (sales tax, octroi, etc) on items sold by Sellers on Online Mizoram?

There are NO hidden charges when you make a purchase on Online Mizoram. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why is the CoD option not offered in my location?

The availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

‘Out of Stock

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Back In Stock Soon‘

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does Online Mizoram deliver internationally?

As of now, Online Mizoram doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in Mizoram, India.

Questions about returns?

If you have any questions about returns, please review our Return Policy: https://onlinemizoram.com/refund_returns/

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: